Ghana
Home / Help / Help & Support

Help & Support

You Speak, We Listen, We Act.

How do I get Internet Banking access?

Internet Banking login details are issued by the bank after your account is opened and you will receive a User ID and a temporary password which you must change at first login. You can contact our customer care via email.

I forgot my password. What should I do?

Use the "Forgot Password" link on the login page to submit a request, or call 050 922 3416. Customer care will verify your identity and issue new details.

How many times can I enter a wrong password?

After 5 wrong attempts your profile is locked for 15 minutes for your protection.

What is the Transaction PIN?

A 4-digit PIN used to authorise transfers and payments. It is issued with your login details; you can change it under Profile & Security.

Is there a limit on transfers?

A daily transfer limit applies to protect your account. Contact our customer care via email to request a different limit.